You can manage your booking from your account within these limits.
Last updated: September 24, 2026
Rescheduling is possible up to 24 hours before the appointment, at most once per booking.
Cancelling is possible up to 48 hours before the appointment, with 100% of the amount paid refunded.
If payment is not completed within 15 minutes, the held time is released automatically at no charge.
Report-only bookings have no appointment, so the cancellation deadline does not apply: they can be cancelled while the booking is confirmed.
An administrator reviews each refund request; the money returns to the same payment method through the gateway.
